How can we help you?

Dynamico Systems' software is installed through the installer executable and is designed for the Microsoft Windows environment.

Shell Element Designer's recommended system requirements are:

• Windows 10 (64-Bit only).


• 1GB+ of RAM (more is recommended when processing large data sets).


• 1GB+ of free disk space (more is recommended when processing large data sets).


• It is recommended that the software is run at the native screen resolution for the display being used.


• It is recommended that the software is run with display scaling set to 100%.

Design Visualiser's recommended system requirements are:

• Windows 10 (64-Bit only).


• 1GB+ of RAM.


• 1GB+ of free disk space (more is recommended when visualising large models).


• Integrated or dedicated graphics card (virtual machines must have a vGPU) required.


• OpenGL 3.2 or later is required.


• It is recommended that the software is run at the native screen resolution for the display being used.


• It is recommended that the software is run with display scaling set to 100%.

An internet connection is required to activate and run the software. If offline activation and usage is required for security purposes, please Contact Us for more information and we will be happy to support.

Upon making a successful purchase, you can download the software from the Orders tab of the My Account page. Simply run the downloaded file and follow the on-screen instructions. Administrative privileges may be required to install the software depending upon your organisation’s policies.

Subcontractors that use illegal licenses pose a significant risk to your business. If you suspect such activity, please let us know via the Contact Us page to report your concern and for us to carry out a license check.

In doing so, you are protecting your business and the ability for legitimate businesses to continue to develop the best quality products.

Genuine Dynamico Systems software licenses can only be purchased directly from Dynamico Systems. Licenses obtained from any other source are not in compliance with our terms of use and are illegal licenses.

Software piracy is illegal and can be reported confidentially via the Contact Us page.

No. We operate a subscription based licensing model which grants users the rights to use our software for the agreed duration. After expiration, the license will need to be renewed, or a new license purchased.

The specific features of each software that you have the rights to use are based on the specific license purchased.

Please refer to the End User License Agreement for full details.

A license cannot be transferred to any other person or company without prior written agreement from Dynamico Systems.

Should you wish to transfer a license from one computer to another, please Contact Us.

At Dynamico Systems we are committed to ensuring that our software is accessible to everyone. If you would like to use our software for such purposes, please Contact Us and we will endeavour to support your needs.

Yes, absolutely. If you wish to purchase licenses in bulk, we encourage you to Contact Us, providing details of the licenses you would like to purchase.

All purchases will automatically renew on a yearly basis, and at the end of the minimum purchased duration.

Early renewal to extend the license expiry date can be done by selecting the appropriate subscription from the Subscriptions tab on the My Account page, and clicking “Renew Now”.

To resolve this issue, please follow these steps:

1. Perform a system restart.


2. Ensure that you are connected to the internet.


3. Ensure that the software has not been blocked from internet access.


4. Launch the software.

It is recommended that software is initially run at the native screen resolution with display scaling set to 100%. If the buttons and menus are too small, the display scaling and resolution can be adjusted accordingly.

Our software automatically generates a log file within the results output directory. If there were any errors during the design run, they will be listed in the log file.

The output options depend upon the software edition purchased. Please refer to the edition comparison table that can be found on each individual product page.

The User Manual, accessed from the “Help” menu within the software, includes a page entitled “Common Errors” within the Troubleshooting section.

Dynamico Systems’ software does not perform any structural analysis. Our software focuses on automating the structural design of completed project analyses.

File recovery due to a software crash is a thing of the past. If our software crashes, simply delete the directory for the last software run, then reload your input files and your design will be completed again in minutes. No need to worry.

Prior to installing a software update, it is recommended that the existing version on your system is uninstalled. To do this, please launch the Dynamico Maintenance Tool from the installation directory of the software (note that administrative rights may be required).

Yes. The User Manual can be accessed from the “Help” menu within the software.

The software documentation can be accessed by selecting “User Manual” from the “Help” menu within the software.

The software can be updated by selecting “License Info” from the “License” menu within the software.

All purchases will automatically renew on a yearly basis, and at the end of the minimum purchased duration.

Early renewal to extend the license expiry date can be done by selecting the appropriate subscription from the Subscriptions tab on the My Account page, and clicking “Renew Now”.

Thorough guidance on how to use the software is provided in the User Manual which can be accessed from the “Help” menu of the software.

For first time users, we highly recommend reading through the User Manual and the worked example.

If you are still having difficulties please Contact Us and we will be happy to help.

Unlike typical design software, our software takes minutes to run. The input files created by you are already saved on your system, and the output files are automatically saved in an output directory.

You never need to perform a ‘save’.

Thorough guidance on how to create the input files is provided in the User Manual which can be accessed from the “Help” menu of the software.

For first time users, we highly recommend reading through the User Manual and the included worked example.

If you are still having difficulties please Contact Us and we will be happy to help.

Thorough guidance on how to select the input files is provided in the User Manual which can be accessed from the “Help” menu of the software.

If you are still having difficulties please Contact Us and we will be happy to help.

The output files are saved in a newly created directory named 'date_time_module_Results' located in the same directory as the Forces Data File.

Data can be exported from your analysis software either manually, or through one of our Bolt-Ons.

For new users, we highly recommend that the input files are created manually. This will help you to establish an understanding of the data from your analysis model, along with our software output data. This will enable you to use the software output data for post-processing, validation, or when examining the results in more detail.

Once you are familiar with the format of the input files and how to extract the data from your analysis model, the Dynamico Bolt-Ons become invaluable tools to significantly speed up the process.